PlayPosit System Requirements

This page describes some of the system requirements for optimal PlayPosit functionality. For more details, visit PlayPosit Knowledge Base: System Requirements (opens in a new tab). If you're experiencing technical issues, please visit PlayPosit Knowledge Base: Troubleshooting Bulb Playback (opens in a new tab).

Internet Connection

For the ideal streaming experience, it is recommended to have a network internet speed of at least 10 Mbps. If you have a slower speed, the bulb may not play smoothly. You can check your internet speed with SpeedTest (opens in a new tab).

Web Browser Recommendations

PlayPosit works optimally with the latest version of Google Chrome. To download the latest version of Google Chrome, visit Google Chrome (opens in a new tab).

PlayPosit also works with Mozilla Firefox, Apple Safari, and Microsoft Edge.

Please make sure to enable third-party cookies in your browser for the best experience. 

Enable third-party cookies in:

Allow pop-ups in:

Enable cross-site tracking in:

Note

If you are using Chrome Version 80, you may see an error message when trying to use PlayPosit within D2L in an incognito Chrome window. For more information, please visit PlayPosit Knowledge Base: Chrome version 80 (opens in a new tab).

Web Browser Troubleshooting

If you're seeing a blue screen error or the bulb is not loading: Many browsers have recently tightened their security settings which may prevent PlayPosit Bulbs from loading. This can be fixed in Google Chrome or Firefox by following the steps below.

Firefox: Exempt Brightspace-D2L and integrated tools from Enhanced Tracking Protection

  • Log in to D2L
  • Navigate to a PlayPosit Bulb in a D2L course (where the issue is occurring).
  • Select the Shield icon near the URL address.
  • Locate Enhanced Tracking Protection is ON for this site.
  • Toggle the switch OFF for Enhanced Tracking Protection.
  • The message should change to Enhanced Tracking Protection is OFF for this site.
  • Reload the page and try viewing the Bulb again.

Chrome: Exempt PlayPosit from third-party cookie blocking

  • Log in to D2L.
  • Navigate to a PlayPosit Bulb in a D2L course (where the issue is occurring).
  • Select the View site information icon near the URL address.
  • Select Cookies in the menu that appears.
  • Select the Manage cookies and data option.
  • Make sure “www.playposit.com” and "api.playposit.com" are in the list.
  • Select Done.
  • Reload the page and try viewing the Bulb again.

Tablet & Phone Troubleshooting

PlayPosit has no Android or iOS app. As long as you have the latest version of Google Chrome, you should be able to view PlayPosit Bulbs on a mobile device in the browser. However, for the best experience, we recommend viewing Bulbs on a computer or laptop. If you would like to build Bulbs, we recommend that you access PlayPosit through a computer or laptop.

If you are viewing a bulb on an Apple device, you might experience playback issues, including interaction questions not showing up. First, check to make sure that cross-site tracking is enabled.

Safari

Chrome

If the interaction questions do not appear in the bulb, try changing the video source by following the steps below:

  • Select Settings (gear icon) in the scrub bar.
  • Under the Video menu, select Panopto.
  • This will open a drop-down that allows you to change sources. Choose MP4 under Source 2.

Interaction Questions Not Appearing

If the interaction questions do not appear in the bulb, first enable cookies, disable cross-site tracking, and allow pop ups in your browser as described in the sections above. If those steps don't work, try changing the video source by following the steps below:

  • Select Settings (gear icon) in the scrub bar.
  • Under the Video menu, select Panopto.
  • This will open a drop-down that allows you to change sources. Choose MP4 under Source 2.

Please schedule a consult if changing the video source does not resolve the issue.

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