Zoom Student FAQ

Here you will find some of the most frequently asked questions on the topic of Zoom along with their answers.

Who has access to Zoom?

Zoom is available to all active University of Arizona NetID holders: faculty, staff, students, and DCCs. NetID is not required for people outside the university to attend a University of Arizona Zoom meeting unless university authentication is enabled for the meeting.

Can I access and use Zoom within my Brightspace course?

Yes, you can access and use Zoom within your Brightspace course by selecting the UA Tools menu in the Brightspace course Navbar and selecting Zoom. This is where you will find and join meetings that your course instructor has scheduled. You can also usually access your course Zoom meetings through the course calendar widget on the course homepage.

Can I access and use Zoom outside of Brightspace?

Yes, you can access and use Zoom outside of Brightspace by navigating to the University of Arizona Zoom Web Portal (opens in new tab) and selecting the Sign In button. You will then need to sign in with your University of Arizona NetID and password. Once signed in you can do things like access and adjust settings for your Zoom account, schedule and start your own meetings, and access your own meeting recordings.

Is my University of Arizona Zoom account a Basic or Pro license?

All active University of Arizona Zoom accounts under the campus account are Pro licenses. With your pro license your meetings will be able to host up to 500 participants and last for unlimited lengths of time. You will also have additional features like cloud recording and assign scheduling privilege. Pay attention to the account deprovision process which could change your account to basic if it is not active.

What if I previously had a Zoom account associated with my University of Arizona email address?

Your existing Zoom account associated with your University of Arizona email address will need to be migrated into the campus license. You will likely be prompted to migrate the first time you attempt to sign in to the University of Arizona Zoom web portal. If you need assistance with migrating your existing account into the campus account contact intech@arizona.edu.

What is the meeting capacity for a University of Arizona Zoom account?

The meeting capacity for all University of Arizona Zoom account users is 500 participants.

Is there a time restriction on how long a meeting can last?

No, for University ofArizona Zoom pro accounts there are no time restrictions on the length of meetings.

How long will my Zoom cloud recordings stay in the cloud?

The limit for the lifespan of a Zoom cloud recording stored in the cloud is 130 days and then it will be deleted. There is an integration with Panopto where by default all of your Zoom cloud recordings are automatically copied to a specific folder in Panopto. So, even when your cloud recording gets deleted from the Zoom cloud, you will still have a copy that exist in Panopto. Panopto recordings do not get deleted.